Food & Beverage Supervisor - Best Western Plus

Inn and Suites Valemount

Last Updated:  March 2019
Job Description:

Working to the core values and operational standards of the Best Western Valemount, and as a key member of the hotel Food and Beverage Team, the F&B Supervisor is responsible for assisting with the efficient and effective day to day operation of all food and beverage of The Summit Grill and Cranberry Lounge and provides support to the management team; maintaining consistently exemplary guest service and the highest team member engagement and performance standards.

 

  • Actively participate in the ongoing development of the outlets, including ensuring the consistent delivery of the Hotel’s core values and operational standards, and overseeing the health, safety and security of both guests and employees.

  • Maintain a working knowledge of, and ensure compliance with, all statutory requirements regarding all food and  beverage operations, and that the conditions affecting the issues of such licenses are not jeopardized.

  • Help develop, implement and continually improve service standards.

  • Effectively ensure maintenance of expected Hotel standards of appearance and hygiene of all team members (i.e. uniforms, grooming, etc.).

  • Consistently demonstrate to guests and team members a commitment to service excellence through the effective implementation and delivery of the Best Western Valemount Core Values and Service Standards.

  • Motivate and engage team members to consistently deliver the best possible to service to guests at all times.

  • Actively participate in departmental meetings and other team member meetings as required.

  • Resolve guest concerns/issues efficiently and courteously to prevent a re-occurrence and ensure guest will become a repeat customer.

  • Ensure appropriate food and beverage management coverage on weekends and holidays in the outlets to ensure consistently high levels of guest service are maintained.

  • Morning, evenings and weekend work is required when necessary.

  • All other duties as assigned that will assist and support the mandate of the Hotel and its ongoing success.

Qualifications:
  • Previous experience in a supervisory role within the food and beverage industry, preferably in a hotel/resort environment.

  • Post secondary education in hospitality management preferred.

  • Strong working knowledge of hospitality industry principles, methods, practices and techniques as they relate to all areas of food and beverage specifically in a full service environment.

  • Sincere customer focus and true appreciation for the guest experience.

  • Highly organized, goal and results oriented with ability to execute plans and manage change effectively.

  • Ability to build and maintain strong relationships, interact and influence at all levels both within and outside the organization; including owners, key business partners, management, team members and guests.

  • Proven ability to achieve goals, multi-task and set priorities based on a constantly changing business environment.

  • Effective decision making abilities coupled with sound judgment.

  • Ability to analyze and interpret the needs of guests and offer appropriate options, solutions and resolutions required.

  • Strong personal integrity with an innate desire to work in an ethical manner.

  • Exceptional conflict resolution, negotiation, and objection handling skills.

  • Demonstrated ability to lead and direct a team, including coaching and mentoring.

          
How to apply:
Please apply directly to Kari Clay Human Resource Manager at hr@bestwesternvalemount.com
Reference #:  1505   
                                                                                       Date Posted:  March 19, 2019